000			02199cam a22003014a 4500
001			137197
003			0000000000
005			20250408094755.0
008			020124s2002 nyua b 001 0 eng
010			_a2002001129
019			_a51669518
020			_a0071401946
020			_a9780071401944
035			_a(OCoLC)48989136
035			_a(OCoLC)48989136
040			_aDLC _cDLC _dUKM _dC#P _dVET _dBAKER _dBUR _dYBM _dBTCTA _dYDXCP
050		0	_aBF637.C45 _bC78 2002
245	0	0	_aCrucial conversations : _btools for talking when stakes are high / _cKerry Patterson [et al.]
260			_aNew York : _bMcGraw-Hill, _cc2002
300			_axv, 240 p. : _bill. ; _c23 cm
500			_aleisure reading
504			_aIncludes bibliographical references (p. 229) and index
505	0		_aWhat's a crucial conversation? -- Mastering crucial conversations -- Start with heart -- Learn to look -- Make it safe -- Master my stories -- STATE my path -- Explore others' paths -- Move to action -- Putting it all together -- Yeah, but -- Change your life
520			_aA seven-step approach to handling difficult conversations with confidence and skill. "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? This book offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a six-minute mastery technique that prepares them to work through any high-impact situation with confidence.--From publisher description
650	1	0	_aInterpersonal communication
650	1	0	_aInterpersonal relations
700	1		_aPatterson, Kerry, _d1946-
999			_c16945 _d16945