000			01823cam a2200337 a 4500
001			137195
003			0000000000
005			20250408094755.0
008			100927s2010 nyua 001 0 eng
010			_a 2010040792
020			_a9780307453792 (hbk.)
020			_a9780307459794 (ebk.)
035			_a(OCoLC)ocn489001730
035			_a16477685
040			_aDLC _cDLC _dYDX _dBTCTA _dYDXCP _dHBP _dEINCP _dCDX _dBWX _dORX _dDLC
050		0	_aHD58.87 _b.H3624 2010
082	0		_a658.5/1 _222
100	1		_aHammer, Michael, _d1948-2008.
245	0	0	_aFaster, cheaper, better : _bthe 9 levers for transforming how work gets done / _cMichael Hammer and Lisa W. Hershman.
250			_a1st ed.
260			_aNew York : _bCrown Business, _cc2010.
300			_aviii, 302 p. : _bill. ; _c24 cm.
500			_aIncludes index.
505	0		_aIntroduction: the rise and fall of corporate heroes -- Design: From the worm's eye view to the bird's eye view: the principles of designing processes -- Measure for measure: getting process metrics right -- Taking ownership: creating a new role for a process organization -- Performers and infrastructure: Getting end-to-end work done -- Leadership and culture: creating change and making it stick -- Governance and expertise: keeping process on course -- Pulling it all together -- Tetra Pak: a business transformed -- Gamesa: creating a company-wide process culture -- Four Aces: coming up short -- Hattaway Inc.: the band-aid -- Acme specialities: the best-laid plans -- Modeling process maturity: your guide through the journey -- The process and enterprise maturity model (PEMM).
650	1	0	_aManagement.
650	1	0	_aOrganizational effectiveness.
650	1	0	_aPerformance.
650	1	0	_aReengineering (Management)
650	1	0	_aWorkflow.
700	1		_aHershman, Lisa W.
999			_c16943 _d16943