000			02309cam a2200409 a 4500
001			78385
003			0000000000
005			20250408093557.0
008			131025s2015 moua b 001 0 eng
010			_a 2013042884
020			_a032326185X (pbk. : alk. paper)
020			_a9780323261852 (pbk. : alk. paper)
035			_a(DNLM)101618794
035			_a(IMchF)fol15024866
040			_aDNLM/DLC _cDLC _dDLC _dDLC
042			_apcc
050		0	_aSF756.4 _b.P74 2015
060	1	0	_aSF 756.4
082	0		_a636.089068 _223
100	1		_aPrendergast, Heather.
245	0	0	_aFront office management for the veterinary team / _cHeather Prendergast.
250			_aSecond edition.
260			_aSt. Louis, MO : _bElsevier, _cc2015.
300			_avii, 483 pages : _billustrations (colored) ; _c28 cm.
500			_aIncludes bibliographical references and index.
504			_aIncludes bibliographical references and index.
505	0		_aVeterinary health care team members -- The receptionist team -- Team leadership -- Veterinary ethics and legal issues -- Human resources -- Stress, burnout and compassion fatigue -- Practice design -- Technology in the office -- Outside diagnostic laboratory services -- Marketing -- Client communication and customer service -- Interacting with a grieving client -- Appointment management -- Medical records management -- Inventory management -- Controlled substances -- Logs -- Accounts receivable -- Pet health insurance and wellness plans -- Finance management -- Safety in the veterinary practice -- Security -- Clinical assisting -- Calculations and conversions -- Professional development.
650	1	0	_aAnimal health technicians.
650	1	0	_aAnimal Technicians _zUnited States.
650	1	0	_aOffice management.
650	1	0	_aOffice Management _xorganization & administration _zUnited States.
650	1	0	_aPractice Management, Medical _xorganization & administration _zUnited States.
650	1	0	_aVeterinarians _zUnited States.
650	1	0	_aVeterinary Medicine _xorganization & administration _zUnited States.
650	1	0	_aVeterinary services _xAdministration.
852			_95871.00PHP
999			_c11519 _d11519