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Front office management for the veterinary team / Heather Prendergast.

By: Material type: TextTextPublication details: St. Louis, MO : Elsevier, c2015.Edition: Second editionDescription: vii, 483 pages : illustrations (colored) ; 28 cmISBN:
  • 032326185X (pbk. : alk. paper)
  • 9780323261852 (pbk. : alk. paper)
Subject(s): DDC classification:
  • 636.089068 23
LOC classification:
  • SF756.4 .P74 2015
NLM classification:
  • SF 756.4
Contents:
Veterinary health care team members -- The receptionist team -- Team leadership -- Veterinary ethics and legal issues -- Human resources -- Stress, burnout and compassion fatigue -- Practice design -- Technology in the office -- Outside diagnostic laboratory services -- Marketing -- Client communication and customer service -- Interacting with a grieving client -- Appointment management -- Medical records management -- Inventory management -- Controlled substances -- Logs -- Accounts receivable -- Pet health insurance and wellness plans -- Finance management -- Safety in the veterinary practice -- Security -- Clinical assisting -- Calculations and conversions -- Professional development.
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Holdings
Item type Current library Call number Status Barcode
Books PSAU OLM Circulation/Reserved R 636.089068 P92 2015 (Browse shelf(Opens below)) Available PSAU38875

Includes bibliographical references and index.

Includes bibliographical references and index.

Veterinary health care team members -- The receptionist team -- Team leadership -- Veterinary ethics and legal issues -- Human resources -- Stress, burnout and compassion fatigue -- Practice design -- Technology in the office -- Outside diagnostic laboratory services -- Marketing -- Client communication and customer service -- Interacting with a grieving client -- Appointment management -- Medical records management -- Inventory management -- Controlled substances -- Logs -- Accounts receivable -- Pet health insurance and wellness plans -- Finance management -- Safety in the veterinary practice -- Security -- Clinical assisting -- Calculations and conversions -- Professional development.

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