Services marketing : integrating customer focus across the firm / Valerie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.
Material type:
- 0071253297
Item type | Current library | Call number | Status | Barcode | |
---|---|---|---|---|---|
Books | PSAU OLM Circulation/Reserved | GS-C 658.8 Z37 2006 (Browse shelf(Opens below)) | Available | PSAU34759 |
Includes index.
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