Pyzdek, Thomas. <br/><br/>
The handbook for quality management :  a complete guide to operational excellence / 
Thomas Pyzdek, Paul Keller. 
 - Second edition. 
 - New York :  McGraw-Hill,  2013. 
 - xii, 484 pages :  illustrations ;  24 cm. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780071799249 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality management.