TY  - BOOK
AU  - Quintanilla, Kelly M.
AU  - Wahl,Shawn T.
TI  - Business and professional communication: keys for workplace excellence 
SN  - 9781412964722
PY  - 2011///
CY  - California
PB  - SAGE Publications, Inc
KW  - Business communication
KW  - sears
N1  - Includes bibliographical references and index
ER  -