Quintanilla, Kelly M. <br/><br/>
Business and professional communication :  keys for workplace excellence / 
Kelly M. Quintanilla, Shawn T. Wahl. 
 - California :  SAGE Publications, Inc,  2011. 
 - xx,i, 353 pages :  illustration ;  25 cm. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781412964722 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication.