TY  - BOOK
AU  - Mohanty, R.P.
AU  - Lakhe,R.R.
TI  - TQM in the service sector
SN  - 8172249535
PY  - 2006///
CY  - Delhi
PB  - Jaico Publishing House
KW  - Total quality management
KW  - sears
N1  - Includes bibliographical references
ER  -