Mohanty, R.P. <br/><br/>
TQM in the service sector / 
 Total quality management in the service sector 
R.P. Mohanty and R.R. Lakhe. 
 - Delhi :  Jaico Publishing House,  c2006. 
 - 598 pages :  illustrations ;  22cm. 
<br/><br/> Includes bibliographical references. 
<br/><br/><label>ISBN: </label>8172249535 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.