TY - BOOK AU - Hammer,Michael AU - Hershman,Lisa W. TI - Faster, cheaper, better: the 9 levers for transforming how work gets done SN - 9780307453792 (hbk.) AV - HD58.87 .H3624 2010 U1 - 658.5/1 22 PY - 2010/// CY - New York PB - Crown Business KW - Management KW - Organizational effectiveness KW - Performance KW - Reengineering (Management) KW - Workflow N1 - Includes index; Introduction: the rise and fall of corporate heroes -- Design: From the worm's eye view to the bird's eye view: the principles of designing processes -- Measure for measure: getting process metrics right -- Taking ownership: creating a new role for a process organization -- Performers and infrastructure: Getting end-to-end work done -- Leadership and culture: creating change and making it stick -- Governance and expertise: keeping process on course -- Pulling it all together -- Tetra Pak: a business transformed -- Gamesa: creating a company-wide process culture -- Four Aces: coming up short -- Hattaway Inc.: the band-aid -- Acme specialities: the best-laid plans -- Modeling process maturity: your guide through the journey -- The process and enterprise maturity model (PEMM) ER -