Hammer, Michael,  1948-2008. <br/><br/>
Faster, cheaper, better :  the 9 levers for transforming how work gets done / 
Michael Hammer and Lisa W. Hershman. 
 - 1st ed. 
 - New York :  Crown Business,  c2010. 
 - viii, 302 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/>Introduction: the rise and fall of corporate heroes -- Design: From the worm's eye view to the bird's eye view: the principles of designing processes -- Measure for measure: getting process metrics right -- Taking ownership: creating a new role for a process organization -- Performers and infrastructure: Getting end-to-end work done -- Leadership and culture: creating change and making it stick -- Governance and expertise: keeping process on course -- Pulling it all together -- Tetra Pak: a business transformed -- Gamesa: creating a company-wide process culture -- Four Aces: coming up short -- Hattaway Inc.: the band-aid -- Acme specialities: the best-laid plans -- Modeling process maturity: your guide through the journey -- The process and enterprise maturity model (PEMM). 
<br/><br/><label>ISBN: </label>9780307453792 (hbk.) 9780307459794 (ebk.) 
<br/><br/><label>LCCN: </label>2010040792 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management.<br/>Organizational effectiveness.<br/>Performance.<br/>Reengineering (Management)<br/>Workflow.
<br/><br/><label>LC Class. No.: </label>HD58.87  / .H3624 2010 
<br/><br/><label>Dewey Class. No.: </label>658.5/1