Manangement Practices Of Susie's Cuisine, The Best Kapangan Kapampangan, Magalang Branch - Maglalang, Robin Leo B.; Alliah Mae C. Salazar (Magalang, Pampanga : Pampanga State Agricultural University, 2023)
ABSTRACT TITLE MANANGEMENT PRACTICES OF SUSIE'S CUISINE, THE BEST KAPANGAN KAPAMPANGAN, MAGALANG BRANCH AUTHOR ADVISER SCHOOL ROBIN LEO BAKING MAGLALANG ALLIAH MAE C. SALAZAR PAMPANGA STATE AGRICULTURAL UNIVERSITY DEGREE BACHELOR OF SCIENCE IN AGRICULTURAL BUSINESS YEAR COMPLETED : JUNE 2023 The study was conducted at Susie's Cuisine located in Barangay Santa Cruz, Magalang, Pampanga. It provides information concerning the management operation of the firm in terms of investments, organization, production, marketing, and finance. This study offers information that might be essential in setting up a business for aspiring entrepreneurs, especially in the aspect of service industry business. For researchers, this will serve as reference material to those who want to undertake similar studies along this topic. On the research study, primary data were gathered through series of personal interviews with the operations group head, finance head, sales supervisor and administrative personnel of Susie's Cuisine. The needed data were on the areas of (1) investment, which consisted investment activities; (2) organization, composed of organizational chart, duties and responsibilities as well as human resource management; (3) operation, consisted the firm area, location and production process or the operation flow chart; (4) marketing, which composed of 7 C's of marketing; and (5) finance, consisted of income statement and balance sheet. Secondary data were gathered from available literatures and other reading materials, such as from the internet and libraries. The firm is a corporation type of business registered under the name 'Susie's Cuisine,' regards as "The Best kapangan kapampangan." On the other hand, problem identification and analyzation were completed from our research tools used in regards to the organization and operation of the firm. The following are the problems encountered by the firm: (1) in organization, lack of human resource staff, no security guards, and limited number of kitchen helpers; (2) in operation, high return of bad orders; and (3) in operation, lack of maintenance for their delivery trucks. Alternative courses of action were formulated for the existing problems of the firm. Based on evaluation, the following are recommended to improve the business operation of Susie's Cuisine Magalang Branch: for organization, the firm should hire more human resource staff and increase their salary; for operation, the firm should strictly follow what is written in the contract and they should also explain it very well to their loyal customers or clients, In addition, the firm should monitor their supply trucks daily.