Baluyot, Michael Bhobet B. Quality service management in tourism and hospitality / Michael Bhobet B. Baluyot. - Manila : Mindshapers Co., Inc, c2021. - viii, 141 pages : Illustrations ; 23 cm. Includes bibliographical references. ISBN: 9786214063321 Subjects--Topical Terms: Hospitality industry--Management.Tourism--Management.