TY  - BOOK
AU  - Gross,T.Scott
TI  - Outrageous!: unforgettable service--guilt-free selling 
SN  - 0814479863
AV  - HF5438.25 .G758 1998
U1  - 658.8/12 21
PY  - 1998///
CY  - New York
PB  - AMACOM
KW  - Customer services
KW  - Selling
N1  - Includes index; Includes index
ER  -