Gross, T. Scott. <br/><br/>
Outrageous! :  unforgettable service--guilt-free selling / 
T. Scott Gross. 
 - New York :  AMACOM,  c1998. 
 - 287 pages ;  23 cm. 
<br/><br/> Includes index.  Includes index. 
<br/><br/><label>ISBN: </label>0814479863 
<br/><br/><label>LCCN: </label>98005611 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Selling.
<br/><br/><label>LC Class. No.: </label>HF5438.25  / .G758 1998 
<br/><br/><label>Dewey Class. No.: </label>658.8/12