Besterfield, Dale. <br/><br/>
Quality improvement / 
Dale Besterfield. 
 - Ninth edition. 
 - Singapore :  Pearson Education South Asia Pte, Ltd,  2014. 
 - 253 pages :  illustrations ;  27 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9789814598569 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control.