Front office management for the veterinary team - Prendergast, Heather (St. Louis, MO : Elsevier, 2015)
Veterinary health care team members -- The receptionist team -- Team leadership -- Veterinary ethics and legal issues -- Human resources -- Stress, burnout and compassion fatigue -- Practice design -- Technology in the office -- Outside diagnostic laboratory services -- Marketing -- Client communication and customer service -- Interacting with a grieving client -- Appointment management -- Medical records management -- Inventory management -- Controlled substances -- Logs -- Accounts receivable -- Pet health insurance and wellness plans -- Finance management -- Safety in the veterinary practice -- Security -- Clinical assisting -- Calculations and conversions -- Professional development.
Includes bibliographical references and index.
Includes bibliographical references and index.
Keywords: Animal health technicians; Animal Technicians -- United States; Office management; Office Management -- organization & administration -- United States; Practice Management, Medical -- organization & administration -- United States; Veterinarians -- United States; Veterinary Medicine -- organization & administration -- United States; Veterinary services -- Administration