Prendergast, Heather. <br/><br/>
Front office management for the veterinary team / 
Heather Prendergast. 
 - Second edition. 
 - St. Louis, MO :  Elsevier,  c2015. 
 - vii, 483 pages :  illustrations (colored) ;  28 cm. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Veterinary health care team members -- The receptionist team -- Team leadership -- Veterinary ethics and legal issues -- Human resources -- Stress, burnout and compassion fatigue -- Practice design -- Technology in the office -- Outside diagnostic laboratory services -- Marketing -- Client communication and customer service -- Interacting with a grieving client -- Appointment management -- Medical records management -- Inventory management -- Controlled substances -- Logs -- Accounts receivable -- Pet health insurance and wellness plans -- Finance management -- Safety in the veterinary practice -- Security -- Clinical assisting -- Calculations and conversions -- Professional development. 
<br/><br/><label>ISBN: </label>032326185X (pbk. : alk. paper) 9780323261852 (pbk. : alk. paper) 
<br/><br/><label>LCCN: </label>2013042884 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Animal health technicians.<br/>Animal Technicians--United States.<br/>Office management.<br/>Office Management--organization & administration--United States.<br/>Practice Management, Medical--organization & administration--United States.<br/>Veterinarians--United States.<br/>Veterinary Medicine--organization & administration--United States.<br/>Veterinary services--Administration.
<br/><br/><label>LC Class. No.: </label>SF756.4  / .P74 2015 
<br/><br/><label>Dewey Class. No.: </label>636.089068 
<br/><br/><label>National Library of Medicine Call No.: </label>SF 756.4