TY  - BOOK
AU  - Ford, Robert C.
AU  - Heaton,Cherrill P.
AU  - Sturman,Michael C.
TI  - Total quality management for hospitality and tourism
SN  - 9789814352611
PY  - 2012///
CY  - Singapore
PB  - Cengage Learning Asia Pte Ltd
KW  - Hospitality industry
KW  - Management
KW  - sears
KW  - Tourism
N1  - Includes index
ER  -