Evans, James R. <br/><br/>
Total quality management / 
James R. Evans, Williams M. Lindsay. 
 - Singapore :  Cengage Learning Asia Pte Ltd,  2014. 
 - 484 pages :  illustrations ;  23 cm. 
<br/><br/><label>ISBN: </label>9789814441001 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Strategic planning.<br/>Strategic planning--Case studies.