Crucial conversations : tools for talking when stakes are high / Kerry Patterson [et al.]

Contributor(s):

Patterson, Kerry, 1946-

Material type: Text

TextPublication details: New York : McGraw-Hill, c2002Description: xv, 240 p. : ill. ; 23 cmISBN:

0071401946
9780071401944

Subject(s):

DDC classification:

302.2

Contents:

What's a crucial conversation? -- Mastering crucial conversations -- Start with heart -- Learn to look -- Make it safe -- Master my stories -- STATE my path -- Explore others' paths -- Move to action -- Putting it all together -- Yeah, but -- Change your life

Summary: A seven-step approach to handling difficult conversations with confidence and skill. "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? This book offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a six-minute mastery technique that prepares them to work through any high-impact situation with confidence.--From publisher description

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Call number	Status	Barcode
Books	PSAU OLM Circulation/Reserved	C 302.2 C955 2002 (Browse shelf(Opens below))	Available	PSAU41727

Browsing PSAU OLM shelves, Shelving location: Circulation/Reserved Close shelf browser (Hides shelf browser)

Previous								Next
Previous	C 302 D358 1984 Social psychology in the 80s /	C 302.2 B735 2007 Effective communication for colleges /	C 302.2 B735 2007 Effective communication for colleges /	C 302.2 C955 2002 Crucial conversations : tools for talking when stakes are high /	C 302.2072 B792 2024 Applied communication research methods : getting started as a researcher	C 302.22 T79 2000 Human communication /	C 302.2242 G139 1999 The basics of speech : learning to be a competent communicator /	Next

leisure reading

Includes bibliographical references (p. 229) and index

A seven-step approach to handling difficult conversations with confidence and skill. "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? This book offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a six-minute mastery technique that prepares them to work through any high-impact situation with confidence.--From publisher description

There are no comments on this title.

to post a comment.