Pampanga State Agricultural University

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Customers' Perception On Automated Services In Fast Food Restaurants In The Province Of Pampanga [manuscript] / Jennilyn Manalansang.

By: Contributor(s): Material type: TextTextPublication details: Magalang, Pampanga : Pampanga State Agricultural University, June 2020.Description: xi, 43 leaves ; 28 cm. + 1 computer disc (4 3/4 in.)
Contents:
This study was conceptualized in order to explore customers' perception on automated services in fast-food restaurants in the province of Pampanga. Knowledge of customers' perception would greatly help in improving the quality of service provided in fast-food restaurants. This descriptive research used cluster sampling method. It was revealed in the results of this study that customers were confident with self-service technology in fast food restaurants. Therefore, it is recommended that the management of these restaurants can plan on adding other self-service features to its food service and dining operations so as to increase efficiency in its services and add value to its food products.
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Item type Current library Collection Call number Status Barcode
Theses PSAU OLM Dissertation, Theses BSHRM - Research Paper RP M26 2020 (Browse shelf(Opens below)) Not for loan RP12444

This study was conceptualized in order to explore customers' perception on automated services in fast-food restaurants in the province of Pampanga. Knowledge of customers' perception would greatly help in improving the quality of service provided in fast-food restaurants. This descriptive research used cluster sampling method. It was revealed in the results of this study that customers were confident with self-service technology in fast food restaurants. Therefore, it is recommended that the management of these restaurants can plan on adding other self-service features to its food service and dining operations so as to increase efficiency in its services and add value to its food products.

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