Front office management for the veterinary team / Heather Prendergast.
Material type:
TextPublication details: St. Louis, MO : Elsevier, c2015.Edition: Second editionDescription: vii, 483 pages : illustrations (colored) ; 28 cmISBN: - 032326185X (pbk. : alk. paper)
- 9780323261852 (pbk. : alk. paper)
- Animal health technicians
- Animal Technicians -- United States
- Office management
- Office Management -- organization & administration -- United States
- Practice Management, Medical -- organization & administration -- United States
- Veterinarians -- United States
- Veterinary Medicine -- organization & administration -- United States
- Veterinary services -- Administration
- 636.089068 23
- SF756.4 .P74 2015
- SF 756.4
| Item type | Current library | Call number | Status | Barcode | |
|---|---|---|---|---|---|
| Books | PSAU OLM Circulation/Reserved | R 636.089068 P92 2015 (Browse shelf(Opens below)) | Available | PSAU38875 |
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| R 636.089 Ac182 2012 The consulting veterinary nurse / | R 636.089 C64 2012 Clinical manual of small animal endosurgery / | R 636.089 T23 2016 Small animal clinical techniques / | R 636.089068 P92 2015 Front office management for the veterinary team / | R 636.089068 V58 2014 Veterinary business and enterprise : theoretical foundations and practical cases / | R 636.0890727 P49 2013 Statistics for veterinary and animal science / | R 636.0891 C72 2016 C.1 Clinical anatomy and physiology for veterinary technicians / |
Includes bibliographical references and index.
Includes bibliographical references and index.
Veterinary health care team members -- The receptionist team -- Team leadership -- Veterinary ethics and legal issues -- Human resources -- Stress, burnout and compassion fatigue -- Practice design -- Technology in the office -- Outside diagnostic laboratory services -- Marketing -- Client communication and customer service -- Interacting with a grieving client -- Appointment management -- Medical records management -- Inventory management -- Controlled substances -- Logs -- Accounts receivable -- Pet health insurance and wellness plans -- Finance management -- Safety in the veterinary practice -- Security -- Clinical assisting -- Calculations and conversions -- Professional development.
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