The Role of the English language in the Leadership Styles of Team Leaders in a BPO Industry (Record no. 17088)
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| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | 0000000000 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250408094919.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS | |
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| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
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| 100 0# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Ocampo, Jean Andrea B. |
| 245 00 - TITLE STATEMENT | |
| Title | The Role of the English language in the Leadership Styles of Team Leaders in a BPO Industry |
| Medium | [manuscript] / |
| Statement of responsibility, etc. | Ocampo, Jean Andrea B. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Magalang, Pampanga : |
| Name of publisher, distributor, etc. | Pampanga State Agricultural University, |
| Date of publication, distribution, etc. | January 2023. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 117 leaves ; |
| Dimensions | 28 cm + 1computer disc (4 3/4 inch) |
| 500 ## - GENERAL NOTE | |
| General note | ABSTRACT The Role of the English language in the Leadership Styles of Team Leaders in a BPO Industry Jean Andrea B. Ocampo Asst. Prof. Andrea Mae S. Baltazar Thesis Title: Author: Adviser: This study aimed to investigate the role of English, specifically illocutionary acts, in the leadership styles of team leaders working for a BPO company. This case study type of research included an inferential-descriptive approach to quantify the magnitude of the results and investigate what factors might be driving these outcomes. The qualitative method consists of interviews with team leaders. Meanwhile, meeting and coaching observation results and interview transcripts were analyzed to identify the connection between the leadership styles of tean leaders, their utilization of the English language, and the type of illocutionary acts they commit to. To identify the respondents' leadership styles, Blake and Mouton's (1964) leadership styles questionnaire was utilized. The study's findings show that the participants can lead a team regardless of their lack of expertise in the field and that one's level of education is not always a determining factor in one's advancement in a business process outsourcing company. The participants believed that their education and seminars received were essential to their leadership skills. Lastly, both participants were determined to be a "team leader" based on Blake and Mouton's (1964) study, but had differing illocutionary acts - participant 1 used more directive speech acts while participant 2 leaned more on representative speech acts. Hence, the language use of team leaders varies based on the length of their work and leadership experiences. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Andrea Mae S. Balatazar, |
| Relator term | Adviser. |
| 730 0# - ADDED ENTRY--UNIFORM TITLE | |
| Uniform title | The Role of the English language in the Leadership Styles of Team Leaders in a BPO Industry. |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Not for loan | PSAU OLM | PSAU OLM | Dissertation, Theses | 07/27/2023 | UT Oc1 2023 | UT13322 | 04/08/2025 | 04/08/2025 | Theses |