Crucial conversations : (Record no. 16945)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02199cam a22003014a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 137197 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | 0000000000 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250408094755.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 020124s2002 nyua b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 2002001129 |
| 019 ## - | |
| -- | 51669518 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0071401946 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780071401944 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)48989136 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)48989136 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| Modifying agency | UKM |
| -- | C#P |
| -- | VET |
| -- | BAKER |
| -- | BUR |
| -- | YBM |
| -- | BTCTA |
| -- | YDXCP |
| 050 #0 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | BF637.C45 |
| Item number | C78 2002 |
| 245 00 - TITLE STATEMENT | |
| Title | Crucial conversations : |
| Remainder of title | tools for talking when stakes are high / |
| Statement of responsibility, etc. | Kerry Patterson [et al.] |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York : |
| Name of publisher, distributor, etc. | McGraw-Hill, |
| Date of publication, distribution, etc. | c2002 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xv, 240 p. : |
| Other physical details | ill. ; |
| Dimensions | 23 cm |
| 500 ## - GENERAL NOTE | |
| General note | leisure reading |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references (p. 229) and index |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | What's a crucial conversation? -- Mastering crucial conversations -- Start with heart -- Learn to look -- Make it safe -- Master my stories -- STATE my path -- Explore others' paths -- Move to action -- Putting it all together -- Yeah, but -- Change your life |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | A seven-step approach to handling difficult conversations with confidence and skill. "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? This book offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a six-minute mastery technique that prepares them to work through any high-impact situation with confidence.--From publisher description |
| 650 10 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Interpersonal communication |
| 650 10 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Interpersonal relations |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Patterson, Kerry, |
| Dates associated with a name | 1946- |
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