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The Quality library : a guide to staff-driven improvement, better efficiency, and happier customers /

Laughlin, Sara, 1949.

The Quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson. - Chicago : American Library Association, 2008. - xiv, 144 pages : illustration ; 28 cm.

Includes bibliographical references and index. Includes bibliographical references and index.

ISBN: 9789746522205

Subjects--Topical Terms:
Customer services--United States.
Library administration--United States.
Library planning--United States.
Total quality management--United States.

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