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TQM in the service sector /

Mohanty, R.P.

TQM in the service sector / Total quality management in the service sector R.P. Mohanty and R.R. Lakhe. - Delhi : Jaico Publishing House, c2006. - 598 pages : illustrations ; 22cm.

Includes bibliographical references.

ISBN: 8172249535

Subjects--Topical Terms:
Total quality management.

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