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Customers for life : how to turn that one-time buyer into a lifetime customer /

Sewell, Carl.

Customers for life : how to turn that one-time buyer into a lifetime customer / by Carl Sewell and Paul B. Brown. - First edition. - xx, 175 pages : illustrations ; 25 cm

"A Currency book"--Title page verso.

Provides insight into achieving total customer satisfaction.

0385415036 9780385415033

90003406


Automobile dealers--United States.
Automobile industry and trade--Customer services--United States.
Customer services.

HF5415.5 / .S49 1990

658.8/12

HF 5415.5 S516c 1990