Faster, cheaper, better : the 9 levers for transforming how work gets done /
Hammer, Michael, 1948-2008.
Faster, cheaper, better : the 9 levers for transforming how work gets done / Michael Hammer and Lisa W. Hershman. - 1st ed. - New York : Crown Business, c2010. - viii, 302 p. : ill. ; 24 cm.
Includes index.
Introduction: the rise and fall of corporate heroes -- Design: From the worm's eye view to the bird's eye view: the principles of designing processes -- Measure for measure: getting process metrics right -- Taking ownership: creating a new role for a process organization -- Performers and infrastructure: Getting end-to-end work done -- Leadership and culture: creating change and making it stick -- Governance and expertise: keeping process on course -- Pulling it all together -- Tetra Pak: a business transformed -- Gamesa: creating a company-wide process culture -- Four Aces: coming up short -- Hattaway Inc.: the band-aid -- Acme specialities: the best-laid plans -- Modeling process maturity: your guide through the journey -- The process and enterprise maturity model (PEMM).
9780307453792 (hbk.) 9780307459794 (ebk.)
2010040792
Management.
Organizational effectiveness.
Performance.
Reengineering (Management)
Workflow.
HD58.87 / .H3624 2010
658.5/1
Faster, cheaper, better : the 9 levers for transforming how work gets done / Michael Hammer and Lisa W. Hershman. - 1st ed. - New York : Crown Business, c2010. - viii, 302 p. : ill. ; 24 cm.
Includes index.
Introduction: the rise and fall of corporate heroes -- Design: From the worm's eye view to the bird's eye view: the principles of designing processes -- Measure for measure: getting process metrics right -- Taking ownership: creating a new role for a process organization -- Performers and infrastructure: Getting end-to-end work done -- Leadership and culture: creating change and making it stick -- Governance and expertise: keeping process on course -- Pulling it all together -- Tetra Pak: a business transformed -- Gamesa: creating a company-wide process culture -- Four Aces: coming up short -- Hattaway Inc.: the band-aid -- Acme specialities: the best-laid plans -- Modeling process maturity: your guide through the journey -- The process and enterprise maturity model (PEMM).
9780307453792 (hbk.) 9780307459794 (ebk.)
2010040792
Management.
Organizational effectiveness.
Performance.
Reengineering (Management)
Workflow.
HD58.87 / .H3624 2010
658.5/1