Front office management for the veterinary team /
Prendergast, Heather.
Front office management for the veterinary team / Heather Prendergast. - Second edition. - St. Louis, MO : Elsevier, c2015. - vii, 483 pages : illustrations (colored) ; 28 cm.
Includes bibliographical references and index.
Includes bibliographical references and index.
Veterinary health care team members -- The receptionist team -- Team leadership -- Veterinary ethics and legal issues -- Human resources -- Stress, burnout and compassion fatigue -- Practice design -- Technology in the office -- Outside diagnostic laboratory services -- Marketing -- Client communication and customer service -- Interacting with a grieving client -- Appointment management -- Medical records management -- Inventory management -- Controlled substances -- Logs -- Accounts receivable -- Pet health insurance and wellness plans -- Finance management -- Safety in the veterinary practice -- Security -- Clinical assisting -- Calculations and conversions -- Professional development.
032326185X (pbk. : alk. paper) 9780323261852 (pbk. : alk. paper)
2013042884
Animal health technicians.
Animal Technicians--United States.
Office management.
Office Management--organization & administration--United States.
Practice Management, Medical--organization & administration--United States.
Veterinarians--United States.
Veterinary Medicine--organization & administration--United States.
Veterinary services--Administration.
SF756.4 / .P74 2015
636.089068
SF 756.4
Front office management for the veterinary team / Heather Prendergast. - Second edition. - St. Louis, MO : Elsevier, c2015. - vii, 483 pages : illustrations (colored) ; 28 cm.
Includes bibliographical references and index.
Includes bibliographical references and index.
Veterinary health care team members -- The receptionist team -- Team leadership -- Veterinary ethics and legal issues -- Human resources -- Stress, burnout and compassion fatigue -- Practice design -- Technology in the office -- Outside diagnostic laboratory services -- Marketing -- Client communication and customer service -- Interacting with a grieving client -- Appointment management -- Medical records management -- Inventory management -- Controlled substances -- Logs -- Accounts receivable -- Pet health insurance and wellness plans -- Finance management -- Safety in the veterinary practice -- Security -- Clinical assisting -- Calculations and conversions -- Professional development.
032326185X (pbk. : alk. paper) 9780323261852 (pbk. : alk. paper)
2013042884
Animal health technicians.
Animal Technicians--United States.
Office management.
Office Management--organization & administration--United States.
Practice Management, Medical--organization & administration--United States.
Veterinarians--United States.
Veterinary Medicine--organization & administration--United States.
Veterinary services--Administration.
SF756.4 / .P74 2015
636.089068
SF 756.4