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Total quality management for hospitality and tourism /

Ford, Robert C.

Total quality management for hospitality and tourism / Robert C. Ford, Michael c. Sturman, Cherrill P. Heaton. - Singapore : Cengage Learning Asia Pte Ltd, c2012. - 522 pages : illustrations ; 23 cm.

Includes index.

ISBN: 9789814352611

Subjects--Topical Terms:
Hospitality industry--Management.
Tourism--Management.

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